Daily trend
Each day's finalized call charges in the selected month.
System Summary
Call finances · MYR
Needs attention
Capacity exceptions
Capacity now
Dialog counts include calls being set up and answered calls. Each source has its own observation time.
Customers · channels / SBC limit
Providers · dialogs / local limit
Needs attention
Rejected attempts
Call financial summary
MYR · excludes test traffic, credit top-ups, DID fees and operating expenses. Gross profit is revenue minus call cost; gross margin is gross profit divided by revenue. Call cost uses Genusis wholesale charges for Maxpert’s Redtone traffic and provider cost for direct traffic. New wholesale costs are estimated at the agreed rate until posted.
Finance
Revenue · solidCall cost · dashedGross profit · dotted
Monthly comparison
Up to 12 months of available history. The current month is still in progress.
Current figures refresh every 5 minutes; history every 6 hours. Corrections can change prior totals.
System Health
Billing and processing
Billing integrity
System checks
Billing Integrity
Read-only billing validation for the last 24 hours. These checks do not change call charges.
Daily Usage
Daily call and billing totals, grouped by the report date. Uses the current Live CDR filters and selected customer; defaults to the last 14 days.
System Checks
Existing preflight checks for registrations, listeners, policy, collectors and capacity. Passing these checks does not verify every customer's audio path. Refreshing does not start a test call.
Provider monitoring evidence
SIP probes and registrations show signalling readiness. Call counters are a separate observation; neither confirms audio quality.
Live CDR
Billing CDR
Processed call attempts and non-billable CLI blocks. Search up to 31 days. Date inputs use your browser timezone; call timestamps are shown in MYT (UTC+8).
Advanced filters
Billing Audit
Runs only when requested. Checks billing records matching the filters, including calls still in progress. CLI blocks have no billing entry and are excluded. An audit may take longer than a call search.
CSV Downloads
The first button exports the filters from your last successful call search, with the same row limit; newly processed records can change the file. Full CSV uses the current filters and requires one customer. Prepared files below show the most recent jobs for the selected customer, independently of the date filters.
Late CANCEL
Recorded answer and CANCEL timing, by customer and Malaysia date.
One MYT calendar day per report. Load the report to apply your selection.
Suspected calls are not SIP-confirmed. Counts use unique Call IDs whose first recorded CANCEL is after the recorded answer. Timestamps within the same recorded millisecond are listed separately as ambiguous.
A confirmed late CANCEL count requires a SIP trace: these records cannot establish the original INVITE transaction, distinguish it from a later INVITE, or prove a missing ACK. Event retention is unknown, so historical counts may be incomplete. All times below are MYT (UTC+08:00).
Choose a customer and date, then load the report. This report does not refresh automatically.
Company Monthly
Platform owner report · customer revenue, call costs and gross profit.
Monthly invoices
Review call charges and agreed monthly DID rental before issuing.
Duration comparison
Redtone · Retail and posted wholesale call duration in one report · Malaysia Time
Customer Summary
Outbound usage
Recorded answered time is before billing-block rounding; charged duration may be higher. ASR = completed calls ÷ attempts; ACD = average recorded answered duration; MCD = maximum recorded answered duration. No attempts means ASR is not applicable.
Customer Results
Daily Breakdown (MYT / UTC+8)
Failure Cause Analysis
Hourly ASR & Main Failures
Loaded report
Not loaded yet
- Customer
- —
- Loaded period (MYT / UTC+8)
- —
- Provider / direction
- — · —
- Generated
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- Additional loaded filters
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Customer charges—
- Call cost
- —
- Gross profit
- —
- Call attempts
- —
- Answered calls
- —
- Recorded answered time
- —
- ASR
- —
Totals belong to the loaded filters. Gross profit is customer charges less call cost, before operating expenses. Maxpert’s Redtone cost uses Genusis wholesale charges; new costs are estimated until posted. Direct traffic uses provider cost.
Monthly Billing Review
Review the complete previous calendar month on or after the first day of each month.
Daily ASR Email Reports
Manage customer report targets, preview reports and check submission history.
Enabled targets send the previous day’s records at midnight Malaysia time. An enabled email account is also required.
Report targets have not been loaded.
New report target
Choose one customer endpoint and its recipients. New targets start disabled; save an enabled target to include it in the midnight schedule.
Switching tasks keeps your unsaved values. Clear resets this target form.
Email account
This account sends scheduled ASR reports for enabled targets. Customers are not subscribed automatically.
Test saved email account
Sends a test message using the saved account settings.
Choose a completed report date and load its preview before sending. Emails use the saved target and recipients. Submission history does not confirm inbox delivery.
Load a preview to review the report date and saved recipients before sending.
Redtone CDR Converter
Source Files
Conversion Jobs
Reseller Overview
Assigned customer usage and credit · Malaysia Time
Assigned Customers
Retail customers
DID Numbers
Assigned and available inventory · Read onlyCredit Transactions
Account
- Username
- -
- Role
- Reseller
- Data scope
- Assigned customers only
- Timezone
- Malaysia Time (MYT / UTC+8)
Customer Directory
Customer workspace
Rate Groups
Open Rate Groups to load its information.
Customer prices show active routes at the billing priority for each prefix. Multiple rates or blocks are shown separately in View routes. Dial prefixes and provider assignments include disabled routes.
Providers
Open Providers to load its information.
Connection checks show SIP registration or probe replies. Limits shown are configured locally; confirm allocated capacity with the provider.
SIP Devices
IP Settings
Configuration and traffic evidence are separate. An active peer is enabled in configuration; it does not confirm connectivity. Endpoint limits remain subject to the shared customer limits.
Caller ID Pool
Manage the selected customer's whitelist. DID caller IDs are managed separately under DID Numbers.
Select a customer to view its whitelist.
Daily DID Rotation
Choose a customer, select the numbers in its telemarketing pool, then set how many numbers to use each day. Only pool numbers are selected as rotating caller IDs.
2 · Pool numbers
Keep department numbers outside this pool. Choose when additions start below; current members remain in the pool.
Advanced · call selection, replacement and history
Which calls use rotation?
Pool selection checks the caller ID sent by the PBX against every DID in the current pool, not just today's set. Choose the extension option to also rotate calls from any numeric PBX extension of 1–6 digits, without a + sign. Full caller IDs outside the pool keep their accepted number after normal validation and blocking. Numbers outside the pool are never selected for daily rotation. No dialling prefix is required.
Add DIDs to current pool
Choose eligible numbers to append. Today’s caller IDs and existing calls stay unchanged. New numbers are reserved immediately and join outbound rotation tomorrow at 00:00 Malaysia time. Unassigned stock receives the saved callback route immediately. For larger pools, enable continuous rotation in Manage pool numbers.
Schedule status and timing
Replace the whole pool automatically
Select stock once under DID Numbers → Rotation inventory. Choose a pool size below; this schedule can assign that many eligible DIDs and prepare each replacement automatically.
Saving with automation enabled can assign the requested number of DIDs immediately and route callbacks to the selected destination. SIP-device callbacks follow its registered address; the device must be registered to receive calls. It does not enable outbound rotation. Provider, pool size and callback timing changes apply to new pools. The retention choice applies to all unreleased automatic pools. Turning automation off pauses allocation and release; existing pools stay assigned.
To add numbers to the current pool, use Manage pool numbers above. These advanced settings control future whole-pool replacements.
Checks the saved schedule and allocates only when a pool is due. Existing pools are retained; this does not force an early replacement. Save any setting changes first.
Reserve the upcoming pool early using saved automation settings. This assigns numbers and creates their callback routes now; outbound calls keep the current pool until the next cycle. Save any setting changes first.
Available stock preview
Read only. Uses the provider and pool size selected above, including unsaved selections. Saving enabled automation or Check allocation now can assign a due pool and create callback routes.
Select a provider to check eligible stock.
Pool history and manual editing
Current and upcoming pools are shown above. Use this section to inspect another cycle or prepare a manual pool. Choosing a date only changes the view; it does not allocate numbers.
For a manual pool, assign DIDs to this customer under DID Numbers first. Automatic pools are filled from enrolled stock. A ready pool can contain up to 10,000 distinct DIDs after gateway activation. Pools over 60 numbers use continuous rotation across month boundaries. Smaller legacy pools retain their saved 30-day behavior until converted. If the daily count exceeds the pool size, all numbers in that pool take turns. One DID gives a fixed caller ID. Saving reserves these numbers. A draft is never used for calls.
Saved pool records
Daily DID preview · all 30 days
Preview includes the daily count entered above from its effective date. Save the count to apply it. Numbers are listed in new-call order.
Blocked Caller IDs
Rejected CLI summary
CLI-block rejections grouped by caller ID for one Malaysia calendar day. Choose a date within the last 31 days; results depend on retained rejection records.
Select a customer to load recorded CLI blocks.
Repeated rejection events for the same call are counted once per caller ID. These are recorded CLI blocks; other rejection reasons are shown in Operations → Monitoring.
DID Numbers
Bulk actions
Open this view to load its information.
Rotation inventory · shared stock and reservations
Add numbers using Create DID Range, then enroll available numbers here once. Customer schedules select only enrolled stock from their chosen provider. Existing assignments stay manual.
Removing enrollment stops future allocation of those numbers. It does not cancel an existing reservation or callback hold. Stock eligibility also depends on the provider, number format and the customer's blocked caller IDs.
Search all pages · local or +60 format
0 selected
Unknown DID Attempts
Review calls to DID numbers that were not recognized. This inbox shows the latest 100 records by last seen time; each record can contain repeated attempts.
Ignore changes the review status only; it does not block calls or change routing. Create DID opens an editor for you to review and save.
Portal Users
Create User
View role permissions
Finance Summary
Customer Credit Policy
This panel does not add or deduct money. Use Customers → Manage for credit adjustments and customer status.
Daily Profit / Loss
Daily call, revenue, provider cost and margin details are available in Reports.
Recent Balance Transactions
Credit History
Customer Statement
WhatsApp Alerts
Global delivery settings and notification history.
Business connection
Loading…
On the Business phone: Settings → Linked devices → Link a device. Scan this code; it refreshes automatically.
If the linked session disconnects, sending pauses until you reconnect.
Customer PIC notices
Choose each customer's PIC number and notices in their profile. Your personal recipient also receives a copy of every PIC notification.
Blank PIC numbers are skipped. If both numbers match, only one customer message is sent. Global balance alerts continue separately.
Server issue history
Open issues stay visible until 3 fresh healthy readings span at least 2 minutes. Missing data never means recovered. Recovery notices follow alerts previously attempted for your saved number.
Times use your browser's timezone. This view shows up to 100 issues, with ongoing issues first. Up to 200 recovered issues are retained for 30 days. This history covers server resources and monitored services. Customer notices remain in Recent notifications.
Provider issue history
Tracks providers used by active routes, including while WhatsApp sending is paused. Unverified means readiness could not be confirmed; it does not establish a call outage. Recovery requires 3 distinct healthy readings spanning at least 2 minutes. Recovery notices go to your global receiving number only after an initial alert was attempted for that number.
Up to 100 issues shown, ongoing first. Up to 200 recovered issues retained for 30 days. History begins when this feature starts monitoring.
Recent notifications
Alert status describes the issue when the notice was sent. Unverified means monitoring could not confirm readiness. WhatsApp delivery is separate: Delivered or Read confirms a message receipt, not recovery of the issue.
Platform Settings
Balance Alert Defaults
Postpaid customers warn below the selected percentage of their credit limit. Prepaid customers warn below the selected amount. Available credit is balance plus credit limit. Set customer overrides in Edit Customer. Zero disables early warnings; exhausted credit always remains critical.
Registration & connection checks
Review SIP registrations, provider probes and recorded calls separately. A successful connection check does not confirm completed calls or audio.
Open this view to load its information.
Includes customer SIP devices and provider accounts. Customer IP peers do not register; review their traffic in . Configuration and connection observations are shown separately.
Active routing rules with their provider's registration or SIP probe evidence. Unanswered OPTIONS checks alone do not prove that customer calls are failing.
Recorded limit events
Call record observations
SBC Signaling Profile
Route Directory
Open this view to load its information.
Rate and number rules
Strip removes leading digits, then prepend adds digits before routing. Fractional seconds above the shown threshold round up before billing blocks. Mixed means values differ between provider routes. — means not reported.
Termination Rates
Open this view to load its information.
About provider rates
Provider cost per minute in MYR. Rates retain the reported decimal precision; — means not reported.
SIP Security
Open Security to load its information.
SIP rejects can be customer policy blocks. Reject counts alone do not identify an attack.
Banned sources
Waiting for the security snapshot.
Reject & security events
Firewall protection
Provider Capacity
Observe load. Investigate failures. Confirm limits with your telco.
- Live provider dialogs
- — Setup + answered · both directions
- Configured local limit
- — SignalCore setting, not telco capacity
- Outbound attempts
- — 5-minute CDR average · CPS
- 5xx outcomes
- — Last 5-minute attempt cohort
Load and failures
Provider dialogs
One-second CPS peak (rolling 5m)
Each point is the highest recorded one-second count in the preceding five minutes, sampled once a minute. Times identify snapshots, not the exact burst second. CDR-derived; not measured at the provider connection.
Outbound CPS (5m average)
5xx rate (%)
CPS / 5xx:Pipeline checks passedProvisional · pipeline unconfirmed
Dashed lines and hollow points show provisional CDR readings: pipeline health was not confirmed when sampled; counts may be incomplete. Hover or tap a chart to inspect a reading. Keyboard: focus the chart and use the arrow keys; Esc dismisses. Dialog readings use their SBC timestamps; repeated readings are shown once. Gaps remain for unavailable data or readings over 150 seconds apart. The 5xx rate is not plotted when there are no attempts.
What the evidence says
No capacity conclusion yet
Compare failure rates with dialogs and CPS.
Local limit rejects: Not attributable per provider
Use SIP traces to verify response origin. A carrier can also forward downstream failures.
- Sampled dialog peak
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- Current CPS (10s sample)
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- Latest 5m one-second peak
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- Highest sampled 1s peak · selected history
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- Pending in cohort
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Recent outcomes · last 5 minutes
Sampling and limitations
Dialogs include setup, ringing and answered calls in both directions. Their original SBC sample time is retained; they are not answered-only concurrency. CPS and outcomes cover outbound CDRs only, so these scopes differ.
CPS is derived from recorded CDR start times, not SIP packets. Rates use calls started in the preceding five minutes; pending calls can change the outcome later. Windows overlap: do not sum their counts. Collector delay can undercount recent traffic.
History holds up to six hours of minute samples, starting when monitoring was enabled. Gaps are not filled, and sampled peaks can miss short bursts. No confirmed upstream limit is currently configured. This page never changes routing or starts test calls.
503 / other 5xx: resource failure is possible but origin is unverified. 408: timeout with unconfirmed cause. Busy / unavailable: not capacity proof. Local-capacity rejects are unavailable per provider, not zero.
Monitoring
Customer notices, recorded events and test tools.
Operational Alerts
Blocked CLI by Customer
These calls were rejected by your gateway. Ask the customer to remove these CLIs from their PBX. This report shows recorded rejections, not the current block list.
Open Monitoring to load the report.
Reject & security events
Test reports describe recorded traffic. Starting or finishing a test creates or updates a test-run record; opening this view does not start a test.
Test Report
Test Runs
Backups & diagnostics
Open a view to load its information.
Loading backup records…
Database Backups
Restore Checks
Recorded verification results; this page has no restore action.